Things that piss me off, Episode One

Okay, so why the hell does EVERYONE that comes to the Guest service counter have to be an inconsiderate unintelligent asshole? Guy comes in to return a WoW bundle we sell.

Here is our return policy, so you know: Unopened- cash back; opened- if broken/defective, exchange for SAME GAME ONLY (this comes into play), if just unsatisfied, you are shit out of luck. Printed on the receipt, by the way.

Okay, so he brings in an OPEN bundle, and says "Hi, I'd like my money back on this."

Me: "Is there something wrong with this?"
Asshole: "Error code 2 (laughs)?"
Me: "Okay, since it is open, store policy says we have to exchange it for the same item only."
AH: "No, I want my money back."
Me: "Sir, I am sorry, but the FCC mandates this policy. They want to try and combat piracy."
AH: "What the hell kind of sense does that make? You're lying to me."
Me: "Sir, people can take the disc home, copy it onto their computer, download what is called a crack- a tool used to play the game in lieu of having the disc- and return the game to the store, saving $50 bucks in the process. We and the FCC don't like being scammed, so we enforce this policy regardless of circumstance unless the product is defective."
AH: "Well, I goddamned CALLED BLIZZARD and they said they shipped out defective ones. What are YOU going to do about it?"
Me: "Absolutely nothing. That is the manufacturer's error, not ours. I have told you what we can do, so here are your options: Either you can calm down and make the exchange and try a new copy, OR you can continue throwing your little fit and leave with your pre-established defective product. I can always call over DJ, our security guard, and have him escort you out, if you so choose."

So, the guy makes the exchange, but not before calling me a liar at least 2 more times during the process. If by some miracle you are reading this, you are a prick, sir.

Oh, that, and people who abbreviate unnecessarily in blog posts, PMs, or anything else.